Tips on Upgrading Your Atmosphere
When it comes to achieving success in the hospitality industry, the experience of your guests is everything. Whether you’re running a hotel, restaurant, or catering business- the way your guests FEEL about their experience with your brand must be second to none. But you know this. That’s why you are always looking to make the most of your atmosphere. So, here are three great ways you can give your guests the most bang for their buck.
While they are enjoying your services, your guests want to feel at home. To achieve this, you want to make them feel as if everything has been done specifically with them in mind. Arguably, the best way to do this is to offer high-quality dining implements and use the best catering food supplies and hotel kitchen equipment available. That’s where we come in.
From there, your job is to notice the little things. Answer their calls using their name if you have caller ID. Make a point of scanning their personal effects for conversation points, and so on.
Watch to see if any particular needs are likely to arise. If you’re serving parents, take care that their baby needs are well supplied. Try to see to needs before they arise. This will actually save you time, and make your service stand out.
Going the Extra Mile
Be sure your staff is trained to do more than is expected. Helping with luggage, offering directions, and doing their part to help ensure everything is in its proper place. And it wouldn’t hurt for the late night staff to be able to operate professional kitchen equipment, should the need arise.
Trapalides is the leading hotel and hospitality supply vendor in Cyprus and has been working with many of Europe’s finest hotels for more than 30 years.